How can we help you?

You can create an account by clicking the 'Sign Up' button on the top right corner of the website or using the 'Register' option in our mobile app.

Go to your 'Me' or 'Profile' section and tap on the 'Edit Profile' button to update your details.

For security reasons, phone numbers and emails can be updated from the 'Account Settings' page by verifying a new OTP.

Ensure you are using the correct phone number. If you are not receiving the OTP, check your network connection or try again after a few minutes.

You can initiate an account deletion request from the 'Privacy & Security' section in your Account Settings.

Use the search bar on the home page to search by specialty, symptoms, or doctor's name.

Click on any doctor's name in the search results to view their full profile, qualifications, and patient reviews.

Available slots are displayed in green on the doctor's profile under the 'Book Appointment' section.

Doctors can register by clicking the 'Join as a Doctor' link in the website footer.

Registered doctors can log in to their dedicated Provider Dashboard to manage their profile and slots.

Select a doctor, choose an available time slot, and proceed to checkout to confirm your booking.

Go to 'My Bookings', select the appointment, and choose the 'Reschedule' option (subject to doctor's availability).

You can cancel from the 'My Bookings' section. Please check our cancellation policy for refund details.

All your upcoming and past appointments are listed in the 'Bookings' tab.

If a doctor cancels, you will be notified immediately, and a full refund will be processed automatically.

We support UPI, Credit/Debit Cards, and Net Banking.

You will be charged at the time of booking to confirm your appointment slot.

Failed payments are usually reversed by your bank within 3-5 business days. If not, please contact our support.

Receipts are available in the details page of each booking under 'My Bookings'.

Refunds are processed to the original payment method within 5-7 business days.

Navigate to your bookings, select the active consultation, and click 'Cancel Booking'.

Refunds are based on how early you cancel. Please refer to our detailed cancellation policy.

Refunds typically reflect in your account within 5-7 working days depending on your bank.

You will automatically receive a 100% full refund without any cancellation charges.

ABHA (Ayushman Bharat Health Account) is a unique health ID provided by the Govt. of India to manage your health records digitally.

You can link or create your ABHA ID from the 'Records' or 'Profile' section.

Your information is used strictly to provide healthcare services and is never shared without your consent.

Yes, you can delink your ABHA ID at any time from your account settings.

Try clearing the app cache or reinstalling the app. Ensure you are on a stable internet connection.

Please check your network signal or try requesting the OTP again after 60 seconds.

Ensure you have granted camera and microphone permissions. Try refreshing the page.

You can download the latest version from the Google Play Store or Apple App Store.

Use the 'Contact Support' button below to report any technical glitches to our engineering team.

We use industry-standard encryption and strict access controls to protect your data.

Only you and the healthcare providers you explicitly grant permission to can access your records.

You can view and revoke data sharing consents directly from your Privacy Settings.

Read our full Privacy Policy for detailed information on how we handle your data.