Consent Form

To provide our healthcare aggregation services, we may collect and process the following categories of personal data:

• Identity Information: Name, photograph, date of birth, age, gender, address, Aadhaar or other government-issued identification (where permitted by law), and emergency contact details.
• Contact Information: Mobile number, email address, residential address and communication preferences.
• Health Information: Medical history, prescriptions, laboratory reports, diagnostic reports, imaging records, allergies, medications, consultation records, vaccination records, insurance information, hospital records and other health-related information voluntarily provided by you or uploaded to the Platform.
• Appointment and Service Information: Doctor and hospital preferences, appointment schedules, consultation details, treatment records and healthcare service requests.
• Payment Information: Billing address, payment details, transaction history and insurance claim information.
• Technical Information: IP address, device information, browser type, operating system, cookies, location information (where enabled), and usage analytics.

Your personal data may be processed for the following purposes:

• Creating and managing your user account
• Scheduling and managing appointments with hospitals, clinics, doctors, laboratories, pharmacies and other healthcare providers
• Enabling online consultations and healthcare coordination
• Facilitating diagnostic services, pharmacy services, insurance processing and payment transactions
• Maintaining medical records and healthcare history on your behalf
• Responding to your enquiries and providing customer support
• Sending appointment reminders, service notifications and important healthcare communications
• Improving the quality, security and functionality of our Platform
• Complying with applicable legal, regulatory and contractual obligations
• Preventing fraud, misuse, cybersecurity incidents and unlawful activities.

You acknowledge and consent that OpenTreatment may share your personal data, strictly on a need-to-know basis, with:

• Hospitals, clinics, doctors, diagnostic centres, pharmacies and healthcare professionals selected by you or required to provide the requested healthcare services
• Insurance companies, TPAs and payment service providers
• Cloud hosting providers, technology vendors and other authorised service providers engaged by OpenTreatment
• Government authorities, regulators or law enforcement agencies where disclosure is required by applicable law or a lawful order.

OpenTreatment shall ensure that appropriate contractual, organisational and technical safeguards are implemented while sharing your personal data.

Subject to the DPDP Act, you have the right to:

• Obtain information regarding the processing of your personal data
• Request correction, updating or erasure of your personal data
• Withdraw your consent at any time, without affecting processing already undertaken before such withdrawal
• Nominate another individual to exercise your rights in the event of your death or incapacity
• Lodge a grievance to the person whose details are provided below.

Requests may be submitted using the contact details provided below.

You the User of this website / app confirm that you have read and understood this Consent Form and the Privacy Policy of OpenTreatment.

You voluntarily provide your free, specific, informed, unconditional and unambiguous consent for OpenTreatment to collect, store, process, use and share your personal data, including your health-related information, for the purposes described in this Consent Form and in accordance with the Digital Personal Data Protection Act, 2023.

You understand that you may withdraw your consent at any time by contacting OpenTreatment through the contact details provided below. You acknowledge that withdrawal of consent may affect OpenTreatment's ability to provide certain healthcare services.

By ticking "I Agree and Consent" during registration or checkout, you agree to the Privacy Policy of the Company and you agree to the above mentioned.